Terms & Conditions

These Terms apply to hellovedics.com and purchases from Hellovedic, operated by Vihara Life Care Private Limited. By using the website or placing an order, you agree to these Terms and the policies presented to you. If you do not agree, do not use the relevant service.

You must provide accurate, current information and be legally capable of entering into the transaction. Our online purchase and personalised assessment services are intended for adults. If you provide another person's information or photographs, you confirm that you have the authority and any required permission.

We aim to display accurate product descriptions, ingredients, directions, warnings, quantities, prices and availability. Images are illustrative and packaging may change. Read and follow the product label and instructions. The label and mandatory declarations applicable to the product govern where required by law. Products currently offered may include Hair Growth Serum, Hair Nutrition Gummies, Scalp Oil, DHT Balance Capsules, Natural Cleanser Powder, Scalp Massager Brush, Derma Roller, Water Softener Filter, Hair Colour Shampoo and personalised combinations. Availability may vary.

The assessment uses information you provide and, where selected, photographs analysed with AI-assisted tools. It provides general hair/scalp observations and cosmetic hair-care suggestions only. It is not a medical diagnosis and cannot reliably identify every cause or condition associated with hair loss. Outputs may be limited by incomplete answers, image quality, lighting, camera angle or other factors. Seek advice from a qualified healthcare professional for sudden, severe, patchy or painful hair loss, scalp sores, inflammation or other concerning symptoms.

A Hair Expert or coach is not a doctor or dermatologist unless that person's professional qualification is specifically stated and verified. Product recommendations do not confirm medical suitability.

Prices, applicable taxes, delivery charges, discounts and total payable will be shown before you order. Payment is processed through the methods shown at checkout, which may include UPI, cards, net banking, wallets or other supported methods. Razorpay or another provider may process payment. An order is subject to stock, payment confirmation, serviceability and lawful checks.

For Cash on Delivery orders, Hellovedic may collect an advance equal to 20% of the order value, with the balance payable on delivery, only where this option and amount are clearly displayed before confirmation. Any cancellation or refund treatment of the advance will be assessed under the refund terms and applicable law. An advance will not be forfeited where the customer is legally entitled to a refund or where failure arises from our breach, a defective/incorrect product or another legally protected circumstance.

You may request cancellation before dispatch by contacting support@hellovedics.com or WhatsApp +91 751 0211 842 with your order ID. After dispatch, cancellation may not be possible. This does not affect rights relating to defective, incorrect, damaged, expired or undelivered products.

You retain rights in photographs, reviews and other content you submit. You permit us to process it only to provide the requested assessment, support, progress monitoring, claim review, security and other purposes separately disclosed to you. Public marketing use requires separate, optional permission identifying the content and channels. Website content, branding, images, software and designs are owned by or licensed to Hellovedic and may not be commercially copied without permission, except as allowed by law.

Use products only as directed on the label. Individual outcomes vary. Hair-care products and dietary supplements are not substitutes for medical diagnosis or treatment. Do not exceed supplement serving directions. If pregnant, breastfeeding, taking medication, managing a health condition or unsure whether a product is suitable, seek advice from a qualified healthcare professional. Stop using a product if you experience a concerning reaction and contact us.

We make only product and efficacy claims that are accurate, substantiated and permitted for the specific product category. Nothing in these Terms excludes a consumer right, remedy or liability that cannot lawfully be excluded. Temporary website interruptions or errors may occur. To the extent permitted by law, we are not responsible for outcomes caused by inaccurate information supplied by a user, misuse contrary to directions or events outside our reasonable control.

These Terms are governed by the laws of India. You may pursue remedies before any consumer commission or other forum having jurisdiction under applicable law. Nothing restricts a consumer's statutory right to approach a competent authority or forum.

We may update these Terms. The version applicable to an order will be the version made available when the order is placed, subject to applicable law.

Vihara Life Care Private Limited (Hellovedic), Ground Floor, VP 19 86/A, Varnalaya Building, Varambatta, Wayanad, Kerala – 670731. Customer support: support@hellovedics.com | +91 751 0211 842, Monday–Saturday, 9:00 AM–6:00 PM IST.

Grievance Officer: Aiswarya. Email: grievance@hellovedics.com. Phone: +91 6282-435516. We acknowledge complaints within 48 hours and redress them within one month.