Last update: 5 November 2026
Orders are usually processed within one day after confirmation. Estimated delivery is 5–7 days after dispatch, depending on destination PIN code and carrier. These are estimates, not guaranteed dates. Delivery partners may include India Post, Delhivery and DTDC. Serviceability depends on carrier coverage. Where available, tracking details will be shared by SMS, WhatsApp or email.
Request cancellation before dispatch by contacting support@hellovedics.com or WhatsApp +91 751 0211 842 with your order ID. We will confirm whether the order can be stopped. Once dispatched, cancellation may not be possible. This does not affect remedies required by law.
We do not ordinarily accept change-of-mind returns after delivery. This does not affect your rights or our obligations for defective, damaged, leaking, expired, incorrect, missing or otherwise legally returnable products. Hygiene and product-integrity considerations may be relevant to voluntary requests, but will not be used to deny a remedy required by law.
Contact support@hellovedics.com promptly with your order ID. Provide clear photographs of the parcel, shipping label, product, batch/expiry details and issue. An unboxing video is helpful where available but is not an absolute condition for raising a complaint. We may review packing and courier records and request reasonable additional information. Once verified, we will arrange a replacement, reverse pickup, refund or other appropriate remedy as required by the circumstances and applicable law.
If tracking shows an unexplained delay or delivery failure, contact us. We will check tracking and escalate to the courier. If the shipment is confirmed lost or undelivered, we will arrange an appropriate replacement or refund. A courier failure will not be treated as a customer change-of-mind return.
Stop using a product if you experience a concerning reaction. Seek medical advice where appropriate and contact us with the product name, batch details, order ID and description. We may arrange a doctor consultation where available and appropriate, and review the matter individually. You are not required to continue using a potentially unsuitable product to raise a complaint or preserve a legal remedy.
Where a return is appropriate, we will arrange reverse pickup where service is available. Timing depends on location and courier coverage. If pickup is unavailable, we will explain a reasonable alternative. Do not send a product to our office without return instructions.
For prepaid orders, approved refunds will ordinarily be initiated within 48 hours after approval. Our operational target is processing within 1–2 working days (Monday–Saturday); the time for funds to appear depends on the payment provider and bank. Approved COD refunds are made by direct bank transfer after receiving and verifying bank details.
Where COD is offered, a 20% advance may be collected at checkout and the balance is payable on delivery. The advance and its treatment must be displayed before order confirmation. If a customer refuses an otherwise correctly supplied parcel, any deduction of actual, reasonable delivery/return costs will be considered only where clearly disclosed before purchase and permitted by law. No deduction applies where refusal results from a defective, damaged, incorrect, expired or non-conforming product, delivery failure attributable to us or the carrier, or another circumstance where a refund is legally due.
Refunds are calculated by reference to the amount actually paid for affected products and the disclosed offer terms. A free gift has no separate cash refund value. We may ask for a free gift to be returned where offer terms clearly required it and the request is lawful. We will explain any calculation or deduction before processing.
support@hellovedics.com | +91 751 0211 842 | Monday–Saturday, 9:00 AM–6:00 PM IST. Registered office: Ground Floor, VP 19 86/A, Varnalaya Building, Varambatta, Wayanad, Kerala – 670731.
Grievance Officer: Aiswarya. Email: grievance@hellovedics.com. Phone: +91 6282-435516.